Improving workflow by reducing manual actions and redesigning corporate software
for the most extensive private sanitation company in Brazil.
What I did
I was responsible for leading the design process for the part of the software that analysts used to filter millions of data and strategize planning final customer registration updates. It was the main project of the quarter estimating several million back in revenue.
I applied design methodologies for discovering, validating, and designing new interfaces and filters. Some other design deliverables were: User interviews, User Journey, Jobs to be done, Card sorting, Software mapping, Wireframes, Interface Design, and Usability testing.
I worked close to the PO, becoming a key collaborator, and aligning tech solutions directly with stakeholders, software engineers, and architects.
Select and apply the best methodologies to collect data form business and users.
Analyse, compile and filter collected data and insights from discovery.
Develop new hypothesis for solutions, conceptualizing and validating.
Deliver the best solutions, testing with business and users and validating tech viability.
Due NDA I am not able to give deep details about this project publicly.
But I can give more detail about my work there and the impact it had.
Reduction of time
in the workflow.
Million of data
All Brazilian States
Data transmited in every